The Consumer Duty – What’s going wrong? I spend my professional life seeking to ensure that my clients have a clear understanding of the regulatory and compliance outcomes which the FCA (and wider legal obligations) require from them. This involves my seeking to...
Revoking the Insurance Distribution Directive – What happens next? The Financial Services and Markets Act 2023 is now on the statute book. The Act has a wide range of purposes, but the headline is that it provides the legal basis on which the government will revoke...
A broader view of consumer vulnerability In February 2021 the FCA published Finalised Guidance for firms on the Fair Treatment of Vulnerable Consumers (FG21/1).The Guidance sets out the FCA’s view on what firms should do to ensure they treat vulnerable customers...
Protect Association Webinar 16 November 2020 On 16 November 2020 Malcolm Padgett delivered a Webinar hosted by the Protect Association. For the slides used in the Webinar click here Address: Paginator Limited10 High StreetFarehamPO16 7AN Terms of BusinessPrivacy...
Value Measures – and a whole lot more! In September the FCA published its Policy Statement (PS20/9) on General Insurance Value Measures Reporting and Publication, see:-https://www.fca.org.uk/publication/policy/ps20-9.pdf I will comment, below, specifically on this...
